Trabalhos de Fraud Russian Customer Representative Lisbon vagas em Arvato Bertelsmann Lisboa
Arvato Bertelsmann Lisboa requerido urgentemente a seguinte posição para a Fraud Russian Customer Representative Lisbon. Leia este anúncio de emprego cuidadosamente antes de aplicar. Há algumas qualificações, experiências e requisitos de habilidades que os empregadores precisam. Sua história de carreira se encaixa nessas oportunidades? Garantir que você entenda o papel que você está se candidatando e que é adequado para suas habilidades e qualificações.
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Trabalhos de Fraud Russian Customer Representative Lisbon vagas em Arvato Bertelsmann Lisboa Detalhes do Trabalho:
Arvato is an international outsourcing service provider. Every day, over 70,000 employees work in more than 40 countries helping our customers achieving success in the market. We design and implement solutions for a wide variety of business processes throughout integrated service chains. Our services include everything from the preparation and distribution of printed materials and digital storage media to data management, customer care, CRM services, supply chain management, digital distribution, financial services and IT services.
Job description: Are you ready for a new adventure? You speak fluent Russian? You see yourself as a detail-obsessed individual with a total customer-is-king attitude?
привет! We are waiting for you at Arvato Lisbon!
Currently we are seeking Russian speaking CSR’s to strengthen our team in LISBON, PORTUGAL. Apply now!
Great brands entrust their customer service to Arvato. We’re global with a long-term perspective, cross customer journey know-how and support Driven by technology, differentiated by experience, powered by people.
Arvato is the Industry and Services Division of Bertelsmann AG, which ranks among the world's leading companies. Find out more here: www.arvato.com/en
Arvato is an equal opportunities employer and embraces diversity and does not discriminate on the grounds gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status.
At Arvato we recognise that different ideas, perspectives and beliefs are valuable assets that contribute and shape our company culture and are fundamental to our core basic values of partnership, creativity, entrepreneurialism and social responsibility
One of the top multinational technology companies that creates and develops electronics, computer software and online services.
As a Customer Support Representative you will be responsible for handling inquiries, queries, troubleshoot technical issues.
You will provide solutions to consumers and deliver an exceptional customer experience with every interaction in specified native or near-native language by phone and email.
To act with autonomy and creativity to delight and astound customers with knowledge and passion for our products.
You will also look for opportunities to improve the customer experience by sharing consumer feedback and recommendations with our client.
Order Support: delivery management, shipping investigations, inbound returns, customer outreach, ad hoc escalations related to customer purchases
Manual Fraud Review: reviewing and researching orders that have been flagged for manual review.
- Obsess over the Customer experience
- Are detail oriented
- Have both verbal and written communication skills
- Be native or near-native speakers in Russian [C1/C2]
- Excellent English skills [C2]
- Abilities to provide both critical thinking and problem solving skills
- Demonstrate confident decision-making and sound judgment abilities
- Resourceful research and resolution abilities
- Phone soft skills (soft skills are considered skills such as communication abilities, language skills, cognitive or emotional empathy, and leadership traits)
- Results oriented
- Team player